Note: It may take a considerable amount of time before lab personnel can read and respond to any emails or messages. All messages and emails are individually read by a person and not by an automated program or machine. All responses are also hand typed by a person. Nothing is automatically generated. We do this because of both our limitations and our pursuit to help our artists in any way possible which includes helping you guys as well as we can. We typically review emails and messages on Sundays or Saturdays but we don't subscribe to a set schedule for checking them. Our lack of a response schedule is simply due to our low amount of staff members. We hope you understand and we can't wait to hear from you soon.